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Stop Errors & Boost Pay for Telehealth Services for Mental Health
Telehealth services for mental health can add a significant amount of money to your practice’s bottom line, but there is a catch. You must be able to cut through the confusion of conflicting coding...
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Comply w/New FTC Employee Non-Compete Ban to Avoid Penalties
URGENT: Your practice’s employee non-compete agreements are now null and void based on a new Federal Trade Commission (FTC) Act. finalized on April 23, 2024. You must take immediate action to avoid...
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Patient No-Shows: Reduce Legal Risks and Lost Revenue
No-show patients are insanely expensive and can seriously increase your practice’s legal risk. The problem is that the solutions you’ve probably implemented – charging a no-show patient fee or...
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Cut Dental No Shows: Keep Your Schedule Full & Revenue Flowing
All it takes is for a couple of patients a week to not show or late cancel their appointment with your dental practice for you to lose a minimum of $52,000 a year. Really. Even though you probably...
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Meet Emotional Support Animal Legal Requirements to Avoid Practice Nightmares
If you haven’t noticed, the number of Emotional Support Animals (ESA) is skyrocketing, along with owner expectations to bring their animals with them everywhere. This includes your practice. How you...
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Front Desk Fundamentals That Guarantee Success
Your front desk can either run smoothly or make your life a living nightmare — it’s really up to you. The answer to a smooth-running front desk always comes down to fundamentals. How you train and...
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5-Part Series: Master 2024 Coding & Billing Changes, Optimize Your Revenue
Are you tired of denied claims costing you thousands? According to the American Medical Association (AMA), 90% of denials are preventable, yet they cost the average medical practice 3-5% of their net...
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Medicare Audit Survival Tactics to Help Your Physician Practice
The chances that your practice will face a Medicare audit are higher than ever. In fact, the latest stats show that payer audits quadrupled last year. The reason? Medicare insurers are trying to claw...
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New Regs Restrict Release of Patient Info w/Substance Use Disorder Dxs
New federal regulations significantly limit your use and disclosure of patient information when there is a diagnosis of substance use disorder (SUD) anywhere in their medical record, regardless of why...
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3-Part Series: Ace Non-Compete Ban, Employee Classification & Overtime Pay Rules
If it seems like Department of Labor investigations, fines and penalties are piling up across the country, it’s not just you. The DOL is on the hunt for practices that violate overtime pay and...
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Employee Personality Differences: Reduce Drama, Improve Productivity
Your ability to successfully manage personality differences at your practice is probably one of the most difficult and impactful skills you can master. You’ve certainly seen the negative impacts of...
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Avoid Mistakes & Penalties When Amending Medical Records
Even though there are a million reasons that justify amending patient medical records, an innocent mistake when making a change can have dire consequences for your practice. Why? Because failure to...
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Overturn Rejected Claims: ERISA Appeal Letters to Get You Paid
Payers don’t want you to know how to apply ERISA rules to your claims. WHY? Because they want to pay you as little as possible, and ERISA rules will get you paid more. Period. Over 80% of your...
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Get Higher-Paying Contracts with Proven Negotiation Strategies
Don’t give up on your under-reimbursing managed care contracts due to a lack of payer response to your negotiation requests. This is actually what they want you to do. Payers are notorious for...
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Fire Your Patient Without a Costly Abandonment Lawsuit
Terminating a physician-patient relationship is fraught with dangers that can land you in serious legal and financial hot water. When you “fire” a patient, they can easily feel neglected, discarded,...
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3-Part Series: Protect Your Front Desk Team from Abuse and Active Shooter...
Workplace abuse and violence is 5 times more likely in a healthcare setting than any other industry in the US. That means your chances of encountering violence at your practice are very real, and your...
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NEW HIPAA Compliant Texting Guidance: Avoid Audits & Penalties
Communicating patient information via text and email may be convenient, but it can also be very dangerous — particularly in light of CMS’ NEW 2024 update to the rules around texting patients. Federal...
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Stop Your Therapy Progress Notes from Triggering Payer Audits
Documenting your therapy progress notes should be straightforward. Unfortunately, it most certainly is not. Mainly because you are not only documenting for yourself and your patient. Instead, you must...
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Head Off Patient Service Disasters at Your Front Desk Now
Poor patient service at your front desk is the main reason patients leave your practice. Believe it or not, 96% of patients in a 35,000-patient study revealed that their primary frustration about...
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5-Part Series: Front Desk Staff Essentials: Improve Performance, Boost Your...
Don’t expose your medical practice to patient dissatisfaction, HIPAA privacy violations or revenue losses due to preventable front desk staff slipups. Even the simplest front desk mistake can result...
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